At Jo Plants (www.joplants.com), one of our top priorities is the privacy of our visitors. This Privacy Policy document describes the types of information that Jo Plants collects and records and how it is used.

If you have additional questions or need more information about our Privacy Policy, please do not hesitate to contact us.

This Privacy Policy only applies to our online activities and is valid for visitors to our website with respect to the information they have shared and / or collected from Jo Plants. This policy does not apply to any information collected offline or through channels other than this website.

By using our website, you consent to our Privacy Policy, including its regulations.

The personal data you are asked for and the reasons why you are asked to provide it will be made clear to you when we ask you for your personal data.

If you contact us directly, we may receive additional information about you, such as your name, email address, telephone number, the content of the message and / or attachments that you may send us, and any other information you may provide.

When you purchase one or more products, we will ask you for contact information that we will use to process your orders, including items such as your name, company name, billing address, shipping address, email address, and telephone number.

We use the information we collect from our users in a variety of ways, including:

We provide, operate and maintain our website

Improve, personalize and extend our website

Process, manage and deliver user orders on schedule

Understand and analyze how users use our website

Develop new products, services, features and functionalities

Communicate with you directly or through one of our partners, including for customer service purposes, to provide updates and other information about the website, and for marketing and promotional purposes

Send you e-mails, newsletters or promotional e-mails

Find and prevent fraud

Jo Plants follows the standard procedure for using log files. These files record visitors when they visit websites. All hosting companies do this and are part of the hosting service analysis.

The information collected by the log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time, referring / exit pages and possibly the number of clicks. They are not linked to any personally identifiable information.

The purpose of the information is to analyze trends, administer the website, track user traffic on the website and collect demographic data. Our Privacy Policy was created with the help of the Privacy Policy Generator and Disclaimer Generator.

Like any other website, Jo Plants uses “cookies”. These cookies are used to store information, including visitor preferences and the pages on the site that the user has visited or visited. The information is used to optimize the user experience by customizing the content of our website based on the visitor’s browser type and / or other information.

Third party ad servers or ad networks use technologies such as cookies, JavaScript or web beacons that are used in relevant ads and links appearing on Jo Plants that are sent directly to the user’s browser. When this happens, they will automatically receive your IP address. These technologies are used to measure the effectiveness of their advertising campaigns and / or to personalize the advertising content you see on the websites you visit.

Please note that Jo Plants has no access or control over these cookies that are used by third party advertisers.

Jo Plants’ privacy policy does not apply to other advertisers or websites. Therefore, we recommend that you read the respective Privacy Policies of these third party ad servers for more detailed information. This may include their practices and instructions on how to opt-out of certain options.

You can disable cookies through your individual browser options. For more detailed information on how to manage cookies in specific web browsers, please refer to the respective web pages of the browsers.

CCPA privacy rights (do not sell my personal data)

Under the CCPA, London consumers have, inter alia, the right to:

Ask the company that collects personal information about consumers to disclose the categories and specific elements of personal information that the company collects about consumers.

Ask the company to delete any personal information about the consumer that the company has collected.

Request that the company selling the consumer’s personal information not sell the consumer’s personal information.

If you submit a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.

We would like to make sure that you are fully aware of all your data protection rights. Each user is entitled to:

Right of access – You have the right to request a copy of your personal data. We may charge a small fee for this service.

Right to rectification – You have the right to request that we correct any information that you believe to be inaccurate. You also have the right to request us to complete any information that you believe is incomplete.

Right to erasure – you have the right to request that we erase your personal data, subject to certain conditions.

Right to restriction of processing – You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

Right to data portability – you have the right to request that, under certain conditions, we transfer the data we collect to another organization or directly to you.

If you submit a request, we have one month to respond. If you wish to exercise any of these rights, please contact us.

Another part of our priority is to add protection to children when using the Internet. Parents and guardians are encouraged to observe, participate and / or monitor and direct their online activities.

Jo Plants does not knowingly collect any Personal Data from children under the age of 13. If you believe that your child has provided such information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

The Jo Plants store sells plants and gardening products through the website www.joplants.com

Owner of the Jo plant website

Only in-stock products are available in the Jo Plants store.

Orders are accepted online 24 hours a day.

The prices on the website are gross prices and are given in British pounds.

Plants from the “made to order” list are imported at certain times for individual orders (delivery dates are given on the website)

The store reserves the right to refuse to process the order in the event of damage to the product (in this case, the payment will be refunded). In this case, the customer also has the option to choose other products from the current store offer

Information about the price of the shipment appears during the purchase process. Shipping costs depend on the selected carrier, order weight and place of delivery

The store reserves the right to make changes to the prices of goods on offer and to carry out and cancel all kinds of promotional campaigns and sales.

The store also reserves the right to make changes to the prices of shipments.

We deliver parcels in Great Britain

Shipping costs and forms of delivery of the ordered goods:

Orders are delivered via DPD, UPS or Royal Mail courier

Pickup in person is also possible, by appointment.

The order fulfillment process begins after the payment is credited to the account, orders are processed within 1-2 business days from the receipt of the payment

Each customer will be informed by e-mail about the payment being credited by the Jo Plants store and about the shipment

Live plants are shipped from Monday to Thursday in the order of payment, accessories are shipped from Monday to Friday.

The delivery date may be postponed due to too low temperature (in the winter months), too high heat, and due to holidays and other non-working days. Break information

in the parcels will be posted on the home page of the store and we will inform customers by e-mail.

Complaints

Plants are properly packed for transport, which will ensure their journey without damage

Jo Plants is not liable for damages caused by the fault of the supplier (post office or courier company), so if at the time of receipt of the package there are visible signs of damage (CRUSHING, BREAKING, BREAKING, etc.), open the package in the presence of the supplier and write down a complaint procedure. you will get it from the courier or at the post office

We make every effort to ensure that the plants sold are healthy and in good condition. However, if it happens that the delivered plants are damaged or damaged after transport, immediately after unpacking the package (up to 3 days from the date of delivery) report the problem with the attached photo of the plant as the basis for a complaint.

Natural physiological changes are not subject to complaint, e.g. leaf fall in autumn in some species, dry leaf tips in the physiological process, “anthocyanin stains”, common especially in Cattley, and old (often purchased from the manufacturer) mechanical damage that does not affect further growth plants.

Complaints are subject to damage caused during transport (e.g. crushing, rubbing leaves, freezing) and visible symptoms of diseases or the presence of pests.

The seller may request that the advertised plant be sent back – the goods should be returned in the condition in which you received them. Undertaking cultivation activities – replanting, dividing, cutting out the roots or leaves deemed diseased – means receiving the goods.

After the returned goods reach the company’s premises, the money for the goods and shipping will be refunded (shipping costs in the case of returning a sick plant will be refunded, because we consider it our mistake).

In exchange for a sick or damaged plant, a new one will be sent back at the seller’s expense, provided that it is available immediately. In the absence of the advertised species, the money will be refunded or the buyer has the right to choose another product from the current store offer, for the equivalent of the advertised product.

According to the law, every customer has the right to resign from the purchase and the right to return the goods within 14 days of receiving the shipment (it is enough to inform us about the return without giving any reason), then the money for the goods will be refunded.

The returned goods must be intact, unused, undamaged and properly packed.

If you choose to replant the plants or similar steps, it means that you accept the goods and they are no longer returnable.

Return costs are non-refundable in this case, so please be careful with your purchases.

The right to return without giving any reason only applies to the Member States of the European Union